Online Store returns Policy – within 14 days once received
Our Returns Policy is in addition to your rights under the Australian Consumer Law.
At Summer Chicks we want you to be completely happy with your purchase, so if you change your mind about an item purchased on the online store, we will exchange it or give you a refund, provided that it’s returned to us in its original condition and packaging, unworn, unwashed, and with all labels intact.
Please make sure that swimwear is tried on over your own underwear. In the interests of hygiene, we may refuse returns of items where it’s obvious that this hasn’t been done.
Returns and exchanges are accepted on merchandise within 14 days of receipt.
Refunds will be processed in the method by which original payment was made, within 10 business days of us receiving your package in accordance with our Returns Policy.
PLEASE NOTE: Shipping and handling charges are non-refundable.
Please send your return or exchange with a brief explanation to:
Summer-Chicks Online Returns
12 Sittella Gardens
East Cannington WA 6107
Simply securely pack and seal the return merchandise and packing slip in an appropriate shipping box or envelope, and send back to us using a TRACKABLE service to the above address that provides you with a tracking number. This will provide you with recourse on your package, as we cannot accept responsibility for packages that we do not ship ourselves.
We reserve the right to reject the returns of goods which are not returned in accordance with our Returns Policy.
You will be notified via email to the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from Summer Chicks
PLEASE NOTE: Unless your garments are faulty, shipping and handling charges will not be refunded and we will not pay for the cost of sending the goods back to Summer Chicks.
We are more than happy to exchange for another size, colour or item, subject to availability. For faster service, send back the unwanted item for a refund to the above address and place an order immediately for the new item. Once Summer Chicks received your unwanted item, refund will be processed within 10 business days of us receiving your package in accordance with our Returns Policy.
PLEASE NOTE: Your replacement item will arrive within 2 – 3 weeks after we received your unwanted item. We will accept up to ONE exchange per order.